Delivery-returns | Finch Bay Ireland

How quickly will my order be processed?

All orders placed before 11.00am Monday to Friday will be posted the same day. Any orders received after 11.00am will be posted the next working day. Any orders received after 11.00 on Friday will not be processed until the following Monday with the exception of bank holidays. An order that has been processed before 11.00am will not necessarily arrive the next day as this depends on the Fastway delivery. We cannot be held responsible for delays within Fastway network.

What are my options for postage, and how much do they cost?

 All orders are sent via Fastway Couriers. Postage costs €4.85 for all orders. We aim to despatch your order within 24 of receiving it and advise 2-3 working days for delivery. All goods will need to be signed for.

Returns?

The Buyer must inspect the Goods    immediately upon receipt and notify the Seller within 7 working days of delivery confirming in writing via    e-mail to info@finchbay.net if the Goods are damaged, or do not comply with any part of the Contract. If the Buyer fails to do so, the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made, goods must be returned by the Buyer to the Seller at the Buyer's expense, which should be sent via Recorded Delivery and adequately insured against loss and/or damage in transit. We cannot be held responsible for any packages lost in transit on return to the Seller, or issue any refund in such circumstances. Should a package    sent to us via Recorded Delivery be lost in transit, it is the responsibility of the Buyer to notify the carrier and make any relevant claims following the carrier’s procedures and policies.

The Buyer has a statutory duty to take  reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges, within 30 days of cancellation. If the Buyer fails    to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must include the Buyer’s name, address and the date when the order was originally placed, or the Invoice/Order Number obtained from the Seller upon placing the order. Where returned Goods are found to be damaged due to the Buyer's fault, the Buyer will be liable for the cost of remedying such damage.

Refunds

Refunds cannot be offered if any of goods have been used. To organise the return of your faulty product, please e-mail us at info@finchbay.net or contact us on 045898757 and speak to our Returns Department.

    Availability

Orders are subject to the availability of  stocks. If your choice of product is not available, we will contact you to offer the following    options:

• Alternative product - if the product is less in value then a partial refund will be arranged - if the product is more in value then additional payment will be required. A delay until the product becomes available.
• A refund to the value of the missing product plus any relevant consequential losses.
• Cancellation of the entire order and a full refund.
• If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process.

    Data Protection

    Our policy is that we will not pass on any customer details we collect to any third party without your permission.